Shipping policy

At Deconique, every product is handcrafted with precision and care before it reaches your home.
We ensure safe, reliable, and timely delivery of all our furniture and décor pieces across India.

1. Shipping Coverage

We deliver pan-India, including major cities and select pin codes across the country.
If your location is not serviceable, our support team will get in touch to arrange an alternative delivery option.

2. Order Processing Time

  • Ready products: Dispatched within 2-3 business days of order confirmation.

  • Made-to-order / bespoke items: Production and dispatch may take 3–6 weeks, depending on design complexity and customization.

  • Orders are processed only on business days (Monday–Saturday), excluding public holidays.

3. Delivery Timelines

  • Delivery usually takes 5–10 business days after dispatch, depending on your location.

  • Larger furniture pieces may take additional time due to handling and logistics coordination.

  • Our logistics partner will contact you prior to delivery for scheduling and access arrangements.

4. Shipping Charges

  • We offer Free Shipping on most orders across India.

  • For select heavy, fragile, or oversized products, nominal delivery or handling charges may apply — you’ll see this clearly during checkout.

5. Packaging & Handling

Every Deconique product is carefully packed using protective, multi-layer packaging to prevent damage in transit.
Each order undergoes a thorough quality and safety check before dispatch.

6. Order Tracking

Once your order is shipped, you’ll receive a shipping confirmation email or WhatsApp update with a tracking link.
You can also contact our support team anytime for real-time updates.

7. Damages or Delays

If your order arrives damaged or defective, please notify us within 48 hours of delivery with clear photos or videos at info@deconique.com or through our WhatsApp. 
We’ll arrange for a replacement or resolution as per our Return & Refund Policy.

While we ensure timely dispatch, Deconique is not liable for delays caused by courier partners, customs, or circumstances beyond our control.

8. Undeliverable Orders

If delivery fails due to an incorrect address, unreachable contact, or customer unavailability, the order may be returned to our warehouse.
In such cases, re-shipping charges may apply.

9. Contact Us

For shipping-related questions or assistance, please reach out to our support team:
📧 info@deconique.com
📞 +91-9220828882
🕒 Available Mon–Sat | 10 AM – 7 PM